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Romantic Evening Invitation
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Romantic Room, How It Works?

1- You reserved a Room at Any Hotel in Paris.

2- Order one of our Romantic Room Decoration.

3- Due to high demand, orders must be placed at least 48 hours in advance of your hotel check-in time. If you are ordering for a design to be performed inside of the 48 hour check-in window, please contact us at contact@ambiancity.com

4- On the order form, provide us with the necessary information (hotel name, confirmation number etc...as well as your contact information)

5- We will coordinate with the hotel and you to decorate your  room prior to your arrival.

6- We will follow up with the hotel on the morning of your arrival.

7- All you need to do is show up and your room will be decorated and ready to go!

8- If you have any questions, please feel free to email us at contact@ambiancity.com

Where Ambiancity products are delivered ?
Ambiancity produits are delivered within Paris only.

Will my theme be installed in my hotel room as soon as I arrive ?

Yes, your products will be present in your room and decorated. Subject of acceptance of person in charge of the hotel, except "Room Decoration"

Will the prices include TTC or HT ?
Prices will include French VAT which is 19,6 %

Which countries are affected by VAT ?
25 countries of European Community are subject to VAT. Other countries will have to pay and ask for its payback to authorities.

How long does it take to treat an order ?
Your package will be taken care and deliver within 12hrs. Please bear in mind bank holidays, this will require further days to prepare your order.

I didn't received my package ?
In cases you have not received your package within 48 hours after the order day:
- Check the exact address of delivery - login to your account to check steps of order
- Make contact with our customer service department: contact@ambiancity.com

There is a mistake in my order or I received a defective article ?
Make contact with our customer service department: contact@ambiancity.com

Products on website are they in stock ?
Products on website are always in stock.

How make multiple orders ?
Change quantity in your basket and recalculate clicking the tab on the basket page.

There is a customer department or follow-up customer support ?
Off course. Our consultant are at your service to reply to your questions, to help you to order, to advise about our products, to sort out any delivery problems…
To sum up, customer department at your disposal. Contact by clicking "contact"

There is a Ambiancity shop ?
Ambiancity doesn't have a store and sell only by correspondence, by phone and on internet. Also, we are ready to met you at your hotel, during your trip in Paris.

I didn't found answer to my question ?
If you encounter difficulties, you can contact us and ask a question by clicking "Contact" tab. Make sure to give all informations in your message.
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